6. Identity and Communication
Overview
Our identities—personal, social, and cultural—aren’t fixed traits we’re born with. They are shaped and reshaped through everyday interactions, conversations, and media exposure. In this chapter, we’ll explore how communication and identity are deeply interconnected. (MLO1)
We’ll begin by looking at personal, social, and cultural identities and the ways we see ourselves and the roles we play in different settings. These identities influence how we express ourselves, how others respond to us, and how we navigate the world. (MLO1)
Next, we’ll examine how identity is constructed through communication. Every time we share a story, post online, or express an opinion, we are shaping how others perceive us and how we perceive ourselves. Communication helps us build, adjust, and negotiate identity in response to relationships, environments, and cultural expectations. (MLO1, MLO2)
Finally, we’ll explore dominant and non-dominant identities—those that are privileged versus those that are marginalized. In any society, dominant identities often shape the rules of what’s considered “normal” communication. But communication can also be a powerful tool for resistance and change. (MLO2, MLO3)
Module Learning Outcomes
By the end of this chapter, students will have had the opportunity to:
- Describe how personal, social, and cultural identities are shaped through communication. (MLO1)
- Analyze how dominant and non-dominant identities are maintained or resisted through discourse. (MLO2)
- Explore the relationship between media literacy and identity construction. (MLO3)
These Module Learning Outcomes align with CLOs 1, 2, and 4 and ULOs 1, 3, and 6. See the Introduction for more details.
Culture and Communication
Culture is a complex concept, often used in different ways across the United States. For this chapter, we define culture as the ongoing negotiation of learned and patterned beliefs, attitudes, values, and behaviors. This definition reminds us that culture isn’t static; it’s dynamic, shaped by social forces and individual actions. It’s learned through institutions like family, school, peers, religion, and media, and it’s patterned through shared behaviors and expectations. At the same time, individuals and subgroups resist or reshape cultural patterns, leading to change over time.
Culture influences how we see the world: what we believe is true or false, right or wrong, acceptable or unacceptable. These beliefs, attitudes, values, and behaviors shape how we communicate and how we understand ourselves and others.
Personal, Social, and Cultural Identities
Your identity is more than your name or roles; it’s a combination of how you see yourself (personal identity), how you fit into groups (social identity), and how your culture shapes your worldview (cultural identity).
- Personal identity reflects unique traits and experiences, like your hobbies, interests, and values. For example, you might identify as creative, adventurous, or introverted.
- Social identity connects you to groups based on shared roles or characteristics, such as being a student, an athlete, a member of a community, or holding political beliefs.
- Cultural identity is influenced by the larger cultural values, traditions, and social norms you grow up with, including factors like race, ethnicity, language, religion, and nationality.
These identities don’t exist in separate boxes; they overlap and interact in complex ways. For example, your cultural background might shape how you express your personal identity, and your social identity may shift depending on the groups you’re in.
Every time you share a story, express an opinion, or introduce yourself, you’re communicating your identity. And every time you listen to others, you’re learning about their identities too. Understanding these layers helps us see that communication is never just about words, it’s about who we are, where we come from, and how we relate to the world around us.
Identity Type | Description | Examples |
---|---|---|
Personal | Unique traits, hobbies, interests, or values | “I’m adventurous,” “I love science fiction,” “I’m a cat person.” |
Social | Group memberships and roles | Student, athlete, parent, voter, gamer |
Cultural | Shaped by cultural values, traditions, language, and norms | Latinx, Muslim, LGBTQ+, Southern U.S. culture |
Ascribed and Avowed Identities
Identities can be ascribed or avowed.
- Ascribed identities are labels others place on us, often based on stereotypes or assumptions. For example, someone who wears glasses, likes science fiction, and collects memorabilia might be labeled a “nerd,” whether or not they identify that way.
- Avowed identities are the identities we claim for ourselves, like someone embracing the “nerd” label with pride, or rejecting it entirely.
Sometimes these identities match up, and sometimes they don’t. The tension between ascribed and avowed identities can lead to misunderstanding or conflict. For instance, someone may be proud of their cultural background, but others might stereotype them in ways that feel limiting or unfair. These dynamics shape how we see ourselves, how others see us, and how we communicate.
Why Difference Matters
As we discussed in Chapter 2, difference plays a crucial role in communication, whether through language, nonverbal cues, or cultural expectations. But difference isn’t just a communication challenge; it’s deeply connected to systems of power, privilege, and inequality.
While we often notice differences in our daily interactions, some differences carry more weight than others because of how society has historically valued or devalued certain identities. These distinctions are not natural; they are socially constructed. Over time, groups associated with identities like whiteness, maleness, heterosexuality, and able-bodiedness have been granted greater access to resources, influence, and opportunities. These dominant identities come with unearned advantages—privilege—while non-dominant identities, such as being a person of color, LGBTQ+, disabled, or working-class, often face systemic barriers and marginalization.
Understanding why difference matters means recognizing that identities are shaped by social forces and that they shift depending on context. For example, a student may not often think about their racial identity, but in a class discussion on discrimination, that identity may feel especially important, or salient. Similarly, someone might adjust their communication style or code-switch in professional settings where certain identities or expressions are less accepted.
Valuing difference requires more than good intentions. It means acknowledging how power, privilege, and history shape communication and being willing to challenge the ways difference is dismissed, silenced, or erased in everyday interactions.
Salience and Shifting Identities
Identities are not fixed; they shift based on context, relationships, and social expectations. Some aspects of identity, like race or gender, may seem constant, but how we express and experience them can change. For example, an African American student may feel deeply connected to their racial identity in a Black Student Union meeting but may be identified primarily as American while studying abroad.
This shifting focus, or salience, reminds us that identity is a lifelong process of reflection and change. A biracial student might emphasize one part of their background in high school and later explore a fuller sense of their identity in college. Our identities continue to evolve as we navigate different social contexts and relationships.
Dominant and Non-Dominant Identities
As we discussed in earlier chapters, dominant and non-dominant identities shape how people communicate and how they are perceived. Dominant identities—such as being white, male, straight, or middle-class in the U.S.—tend to hold more power, visibility, and privilege. They often set the unspoken rules of communication: what is considered “polite,” “professional,” or “normal.” People with dominant identities may have more access to opportunities, often without realizing the advantages they hold.
Non-dominant identities such as being a person of color, LGBTQ+, disabled, or from a working-class background often face challenges like stereotypes, exclusion, or pressure to conform. People may feel the need to code-switch, adjust their appearance or language, or stay silent in spaces where their identities are less valued. This can lead to feelings of stress, disconnection, or invisibility.
Yet communication is also a powerful tool for resistance and empowerment. Through storytelling, advocacy, creative expression, and community-building, individuals can challenge marginalization, share their perspectives, and create more inclusive conversations.
As the U.S. becomes more diverse, communication plays a key role in shaping inclusion, equity, and belonging. By becoming more aware of how communication patterns reflect social norms and power dynamics, we can work toward more equitable, respectful, and inclusive communication practices in our daily lives, whether in schools, workplaces, media, or communities.
Real-World Example: Navigating Identity in a College Classroom
Jordan, a Deaf student, joins a class discussion about accessibility on campus. Wanting to share a personal perspective, Jordan raises their hand and signs while an interpreter voices their comments. Some classmates make eye contact and nod along, while others glance away or appear unsure how to respond. Jordan overhears a peer whisper, “I wonder how they keep up in class,” and feels disheartened by the assumption.
This moment reveals how communication is shaped by identity and social expectations:
- Jordan’s choice to participate involves navigating the norms of a predominantly hearing environment.
- Their use of sign language and an interpreter highlights how communication modes reflect both identity and access needs.
- Classmates’ varied reactions—from engagement to discomfort—mirror broader societal assumptions about ability and inclusion.
- Even in an open discussion, social biases and communication norms can impact whose voices are truly welcomed and understood.
This example shows:
- Communication is not one-size-fits-all; language, accessibility, and identity are deeply interconnected.
- Individuals from marginalized groups may face extra barriers to being heard, even when invited to speak.
- Inclusive communication requires awareness, respect, and a willingness to challenge dominant assumptions.
Reflection Prompt:
Think about a time when someone’s communication style or access needs didn’t align with dominant norms. How did others respond? What made the interaction inclusive—or not? What can this tell us about how identity and access shape everyday communication?
Barriers to Valuing Difference
Even with growing awareness, valuing difference is not always easy. People with dominant identities may struggle to understand the experiences of those who face oppression because they don’t encounter those barriers themselves. This can lead to dismissing concerns, minimizing discrimination, or framing marginalized perspectives as complaints rather than valid insights.
Meanwhile, people from non-dominant groups may feel silenced, invalidated, or hesitant to share their perspectives, especially in environments where they fear being misunderstood or judged. Social norms like “political correctness” can make it difficult for everyone to engage in honest dialogue, as people worry about saying the wrong thing or being perceived as insensitive.
These challenges are real, but they can be addressed. By learning about power, privilege, and communication, we can begin to break down barriers and create more inclusive, understanding interactions.
Now that we’ve explored how power, privilege, and difference shape communication, let’s turn to how identity is actively constructed through the ways we communicate every day.
Identity Construction Through Communication
Identity isn’t something we’re born with once and for all; it’s something we build and rebuild every day through communication. When we share a story about our lives, post on social media, or even choose how we dress for an event, we’re telling the world something about who we are.
Communication helps us create, shape, and express our identities. It’s through our words, body language, style, and the choices we make about what to share (or not share) that we construct a sense of self. Think about how you might act differently with your closest friends compared to in a job interview, or how the tone you use in a group chat might differ from a classroom discussion. Each situation invites different parts of your identity to show up.
This process is ongoing and dynamic. We’re not locked into one identity; we adapt and negotiate who we are based on our relationships, the cultural expectations we face, and the context we’re in. For example, a person might present themselves as more formal and reserved at work but be casual and open in a family gathering. Online, someone might highlight certain aspects of their identity, like hobbies or activism, that they don’t often share in person.
Identity construction isn’t always easy. Sometimes people feel pressure to hide parts of themselves to fit in, especially if they belong to marginalized groups. Code-switching, adjusting language, tone, or behavior depending on the audience, is a common example. At other times, communication can be a powerful way to resist stereotypes, share unique stories, and advocate for greater inclusion and understanding.
Video Example: Cultural Diversity in Communication
Culture shapes not only what we say but also how we say it and how others interpret and respond to us. In a world where dominant norms often reflect the communication styles of the most powerful cultural groups, understanding and valuing cultural diversity is essential for building more inclusive and respectful communication practices.
In the video below, experts and practitioners discuss how cultural diversity influences communication across different contexts, from workplaces to classrooms to everyday interactions. They explore how cultural values, communication styles, and worldviews can vary, and how misunderstandings often arise when we fail to recognize or adapt to these differences.
As you watch, reflect on how cultural differences affect expectations around politeness, directness, nonverbal communication, and emotional expression. Consider how power, privilege, and cultural assumptions shape communication dynamics and how becoming more culturally aware can help you build stronger, more equitable connections with others.
Source: Cultural diversity in communication by simpleshow foundation, and is licensed CC BY.
Understanding how identity is built through communication helps us become more aware of the choices we make, the pressures we face, and the ways we can use communication to express who we truly are. Let’s look at a real-world example that illustrates how social media can be a powerful tool for expressing identity, challenging dominant norms, and resisting marginalization.
Real-World Example: Expressing Identity Through Social Media
Billy Porter, an award-winning actor and LGBTQ+ advocate, uses platforms like TikTok to share stories about his life, culture, and advocacy. In his videos, Billy blends humor, personal storytelling, and African American Vernacular English (AAVE) with pop culture references. He’s aware that not everyone will understand or accept his style, but he chooses to express himself authentically. While many viewers celebrate his openness, others criticize his use of slang or label his content as “too political.”
This moment shows how communication and identity intersect in public digital spaces:
- Billy’s use of AAVE, humor, and cultural storytelling reflects an avowed identity; he’s defining himself on his own terms.
- His communication style challenges dominant norms about “professional” or “appropriate” language, especially in media.
- Mixed reactions from his audience highlight how public expression is often judged through biased lenses around race, gender, and sexuality.
- Social media allows him to resist stereotypes and expand visibility for Black, queer voices often marginalized in mainstream platforms.
This example shows:
- Communication is a powerful tool for self-expression and cultural resistance.
- Public platforms like TikTok can amplify marginalized voices, but also expose them to criticism shaped by dominant norms.
- How we express ourselves online can challenge stereotypes, reshape narratives, and claim space for underrepresented identities.
Reflection Prompt:
Think about someone you’ve seen use social media to express an aspect of their identity, whether cultural, gendered, racial, or otherwise. What communication choices did they make? How were they received? How did the platform itself shape that interaction?
Discussion
As we’ve seen throughout this chapter, communication is not just about the words we say—it’s about how we express who we are, how we’re understood by others, and how we navigate systems of power and privilege. Our personal, social, and cultural identities shape the way we communicate, and the way we communicate, in turn, helps shape our identities. Whether it’s choosing how to introduce ourselves, deciding when to speak up or stay silent, or resisting stereotypes through storytelling, communication is at the heart of identity construction. Now, let’s take a moment to reflect on how these dynamics play out in real life.
Communication and Identity
Discussion Prompt:
Think of a time when communication helped shape how you saw yourself, or how others saw you. This could be a conversation where someone labeled you in a way that didn’t match how you saw yourself, a moment when you changed how you spoke or acted to fit in, or an experience where you shared your story to challenge a stereotype.
What happened? How did your identity (personal, social, or cultural) influence your communication choices in that situation? Did you feel like your identity was fully seen, or did you feel the need to adjust or hide parts of yourself?
Follow-up Question:
Reflect on how this situation connects to the broader ideas of power, privilege, or difference discussed in this chapter. How did communication shape the outcome, either reinforcing existing social norms or challenging them? If you could go back and do anything differently, what might you try?
Conclusion and Key Takeaways
Identity is not something we are simply born with; it is built, expressed, and negotiated through communication. From everyday interactions to media consumption, communication helps shape how we see ourselves and how others see us. In this chapter, we explored how dominant norms influence identity and how people use communication to resist stereotypes and affirm their sense of self. Understanding these dynamics helps us communicate more authentically and advocate for more inclusive spaces.
Key Takeaways
- Identity is dynamic and socially constructed through everyday communication. (MLO1)
- Dominant and non-dominant identities influence whose voices are heard and whose are marginalized. (MLO2)
- Media shapes identity by promoting or challenging cultural narratives. (MLO3)
- Communication can resist inequality by amplifying marginalized voices and affirming multiple ways of being. (MLO1, MLO2, MLO3)
Check Your Understanding
References
Licensing and Attribution: This chapter is an adaptation of:
- Chapter 1 in Intercultural Communication by Sharon Ahrndt, and is licensed CC BY-NC-SA.
It has been remixed with original content and is licensed CC BY-NC-SA.
The shared beliefs, values, norms, and symbols that shape how people communicate and make meaning in a group or society.
The unique traits, experiences, interests, and values that an individual associates with themselves, such as being creative, curious, or introverted.
A person’s affiliation with social groups or roles, such as student, athlete, parent, or activist, which shape how they relate to others and are perceived.
A sense of belonging based on cultural values, traditions, language, and social norms, often tied to race, ethnicity, nationality, religion, or region.
An identity assigned to a person by others, often based on stereotypes, assumptions, or societal expectations rather than self-definition.
An identity a person claims and communicates for themselves, reflecting how they see and define who they are.
An identity associated with social power, privilege, and cultural norms in a given context (e.g., white, male, heterosexual in the U.S.), often viewed as “normal” or default.
Unearned and often invisible advantages that individuals have because they belong to a dominant group in society. Privilege affects whose communication is affirmed and whose is questioned or silenced.
An identity that is socially marginalized or underrepresented, often facing barriers to inclusion or acceptance within dominant cultural frameworks.
The process of pushing certain individuals or groups to the edges of society, limiting their access to power, voice, and visibility.
The degree to which a particular aspect of identity becomes prominent or noticeable in a specific context or interaction.
The process of creating and expressing identity through communication, including storytelling, appearance, language use, and social interaction.
The practice of shifting between different language styles or dialects depending on context, audience, or setting.