6. Administer Surveys on Paper or Online
6.5 Chapter activity: How do different online survey systems work?
Google Forms is free to use with a Google account. Qualtrics and SurveyMonkey allow you to use a free trial version (or your institution may provide you with licensed access). For this activity, choose two of the three online survey platforms (or any other comparable survey software to which you have access). Using each platform, upload the survey questionnaire you designed in the Chapter 5 Activity. As you build your survey in each system, explore their available features. Then, compare and contrast the two systems you selected based on design tools, user interface, flexibility, and available support.
You may use the evaluation form provided in Exhibit 17 as a starter, but you are encouraged to add more survey items that you feel are relevant in evaluating the quality and utility of the systems. You may also modify the rating scales as needed. You should complete one evaluation form for each system (two total). Report your comparative evaluation results.
Exhibit 17 Survey System Evaluation Form
Product Name:
How difficult or easy is it to perform the following tasks?
| 1. start using the system (involving the sign-up, log-in process) | Very difficult 1 |
2 | 3 | 4 | Very easy 5 |
N/A o |
|---|---|---|---|---|---|---|
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| 2. learn to use the features provided in the system | 1 | 2 | 3 | 4 | 5 | o |
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| 3. learn to create the first survey questionnaire from scratch (with at least five survey items) | 1 | 2 | 3 | 4 | 5 | o |
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| 4. create survey questionnaires by using the system’s templates | 1 | 2 | 3 | 4 | 5 | o |
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| 5. find support documents (when needing assistance) | 1 | 2 | 3 | 4 | 5 | o |
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| 6. find answers to your questions from the support documents | 1 | 2 | 3 | 4 | 5 | o |
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| 7. Overall, how dissatisfied or satisfied with the system are you? | Very dissatisfied 1 |
2 | 3 | 4 | Very satisfied 5 |
NA o |
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