Al’Absi, M., Hugdahl, K., & Lovallo, W. (2002). Adrenocortical stress responses and altered working memory performance. Psychophysiology, 39(1), 95–99.
Armenta, B. E., & Hunt, J., S. (2009). Responding to Societal Devaluation: Effects of Perceived Personal and Group Discrimination on the Ethnic Group Identification and Personal Self-Esteem of Latino/Latina Adolescents. Group Processes and Intergroup Relations 12, no. 1, 11–12.
Arnsten, A. F. T. (2009). Stress signaling pathways that impair prefrontal cortex structure and function. Nature Neuroscience Reviews, 10(6), 410–422.
Baumeister, R. F., Vohs, K. D., DeWall, N., & Zhang, L. (2007). How emotion shapes behavior: Feedback, anticipation, and reflection, rather than direct causation. Personality and Social Psychology Review, 11(2), 167–203.
Beebe, S. [Steven], Beebe, S. [Susan], & Redmond, M. (2002). Interpersonal communication relating to others (3rd ed.). Boston, MA: Allyn & Bacon.
Bigler, R. S., & Liben, L. S. (2007). Developmental intergroup theory: Explaining and reducing children\’s social stereotyping and prejudice. Current Directions in Psychological Science, 16(3), 162–166. doi: 10.1111/j.1467-8721.2007.00496.x
Black, P. (2002). Stress and the inflammatory response: A review of neurogenic inflammation. Brain, Behavior, & Immunity, 16, 622–653.
Bobot, L. (2010). Conflict Management in Buyer-Seller Relationships. Conflict Resolution Quarterly 27, no. 3, 296.
Bodie, G. D., & Villaume, W. A. (2003). Aspects of Receiving Information: The Relationships between Listening Preferences, Communication Apprehension, Receiver Apprehension, and Communicator Style. International Journal of Listening 17, no. 1, 48 – 50.
Bolton, R. (1986) People Skills. New York, NY: Touchstone.
Brewer, M. B., (1999). The Psychology of Prejudice: Ingroup Love or Outgroup Hate?” Journal of Social Issues 55, no. 3, 429–44.
Brownell, J. (1993) Listening Environment: A Perspective. Perspectives on Listening. Norwood, NJ: Alex Publishing Corporation, 245.
Bruneau, T. (1993). Empathy and Listening. Perspectives on Listening. Norwood, NJ: Alex Publishing Corporation, 188.
Cacioppo, J. T., & Patrick, B. (2008). Loneliness: Human nature and the need for social connection. New York, NY: W. W. Norton & Company.
Cai, D. A., & Fink, E. L. (2002). Conflict Style Differences between Individualists and Collectivists. Communication Monographs 69, no. 1, 67–87.
Canary, D. J., & Messman, S.J. (2000). Relationship Conflict. Close Relationships: A Sourcebook, eds. Thousand Oaks, CA: Sage, 261–70.
Cannon, W. B. (1927). The James–Lange theory of emotions: A critical examination and an alternative theory. American Journal of Psychology, 39, 106–124.
Cacioppo, J. T., & Berntson, G. G. (1992). Social psychological contributions to the decade of the brain: Doctrine of multilevel analysis. American Psychologist, 47, 1019–1028.
Cherniss, C. (2000). Paper presented to annual meeting of the Society for Industrial and Organizational Psychology, New Orleans, LA, April 15, 2000. Accessed February 26, 2012, http://www.eiconsortium.org/reports/what_is_emotional_intelligence.html.
Cherry, E. C. (1953). Experiments on the recognition of speech with one and two ears. Journal of the Acoustical Society of America, 25, 975–979.
Conway, A. R. A., Cowan, N., & Bunting, M. F. (2001). The cocktail party phenomenon revisited: The importance of working memory capacity. Psychonomic Bulletin & Review, 8, 331–335.
Dalton, P., & Fraenkel, N. (2012). Gorillas we have missed: Sustained inattentional deafness for dynamic events. Cognition, 124, 367–372.
Darwin, C. (1872). The expression of emotion in man and animals. New York, NY: Oxford University Press.
David, R. (2008). SCARF: a brain-based model for collaborating with and influencing others. NeuroLeadership Journal, no. 1, 1-9.
David, S. (2016). Emotional Agility: Get Unstuck, Embrace Change, and Thrive in Work and Life. New York, NY: Penguin Random House LLC.
Davidson, R. J., Pizzagalli, D., Nitschke, J. B., & Putnam, K. (2002). Depression: Perspectives from affective neuroscience. Annual Review of Psychology, 53, 545–574.
Davis, M.H., Capobianco, S., & Kraus, L.A. (2010). Gender Differences in Responding to Conflict in the Workplace: Evidence from a Large Sample of Working Adults. Sex Roles, 63, 500-514
Dickerson, S. S., Mycek, P. J., & Zaldivar, F. (2008). Negative social evaluation, but not mere social presence, elicits cortisol responses to a laboratory stressor task. Health Psychology, 27(1), 116–121.
Dickerson, S. S., Gable, S. L., Irwin, M. R., Aziz, N., & Kemeny, M. E. (2009). Social-evaluative threat and proinflammatory cytokine regulation an experimental laboratory investigation. Psychological Science, 20, 1237–1244.
Dimberg, U., & Ohman, A. (1996). Behold the wrath: Psychophysiological responses to facial stimuli. Motivation & Emotion, 20(2), 149–182.
Dindia, K., & Baxter, L. A. (1987). Strategies for Maintaining and Repairing Marital Relationships. Journal of Social and Personal Relationships 4, no. 2, 143–58.
DiSalvo, V.S., (1980). A Summary of Current Research Identifying Communication Skills in Various Organizational Contexts. Communication Education 29, 283–90.
Eisenberg, N., Fabes, R. A., Miller, P. A., Fultz, J., Shell, R., Mathy, R. M., & Reno, R. R. (1989). Relation of sympathy and distress to prosocial behavior: A multimethod study. Journal of Personality and Social Psychology, 57, 55–66.
Eisenberger, N. I., Taylor, S. E., Gable, S. L., Hilmert, C. J., & Lieberman, M. D. (2007). Neural pathways link social support to attenuated neuroendocrine stress responses. Neuroimage, 35(4), 1601–1612
Elfenbein, H. A., & Ambady, N. (2002). On the universality and cultural specificity of emotion recognition: A meta-analysis. Psychological Bulletin, 128(2), 205–235.
Else-Quest, N. M., Hyde, J. S., Goldsmith, H. H., & Van Hulle, C. A. (2006). Gender differences in temperament: A meta-analysis. Psychological Bulletin, 132(1), 33–72. doi: 10.1037/0033-2909.132.1.33
Esteves, F., Dimberg, U., & Ohman, A. (1994). Automatically elicited fear: Conditioned skin conductance responses to masked facial expressions. Cognition and Emotion, 8(5), 393–413.
Fields, J. M., & Schuman, H. (1976). Public beliefs about the beliefs of the public. The Public Opinion Quarterly, 40 (4), 427–448.
Flores, A.R., Herman, J.L., Gates, G.J., & Brown, T.N.T. (2016). How Many Adults Identify as Transgender in the United States? Los Angeles, CA: The Williams Institute.
George, J. M., & Jones, G. R. (1996). The experience of work and turnover intentions: Interactive effects of value attainment, job satisfaction, and positive mood. Journal of Applied Psychology, 81, 318–325.
Goleman, D. (n.d.). Emotional intelligence. http://danielgoleman.info/topics/emotional-intelligence/.
Gottman, J. M., & Levenson, R. W. (1992). Marital processes predictive of later dissolution: Behavior, physiology, and health. Journal of Personality and Social Psychology, 63(2), 221–223.
Gottman, J. M., Levenson, R. W., & Woodin, E. (2001). Facial expressions during marital conflict. Journal of Family Communication, 1, 37–57.
Guyll, M., Mason, S., Prieto, L., & Scherr, K. C. (2010). The Potential Roles of Self-Fulfilling Prophecies, Stigma Consciousness, and Stereotype Threat in Linking Latino/a Ethnicity and Educational Outcomes,” Social Issues 66, no. 1, 116 -117.
Hargie, O. (2011). Skilled Interpersonal Interaction: Research, Theory, and Practice. London: Routledge, 182-207, 281, 406–7, 430.
Higgins, E. T., & Bargh, J. A. (1987). Social cognition and social perception. Annual Review of Psychology, 38, 369–425.
Hyde, J. S. (2005). The gender similarities hypothesis. American Psychologist, 60(6), 581–592. doi: 10.1037/0003-066X.60.6.581
Isenhart, M. W., & Spangle, M. (2000). Collaborative Approaches to Resolving Conflict. Thousand Oaks, CA: Sage, 26.
Imhof, M. (2004). Who Are We as We Listen? Individual Listening Profiles in Varying Contexts. International Journal of Listening 18, no. 1, 39.
Ito, T. A., & Urland, G. R. (2003). Race and gender on the brain: Electrocortical measures of attention to race and gender of multiply categorizable individuals. Journal of Personality and Social Psychology, 85, 616–626.
Ito, T.A., & Urland, G.R. (2005). The influence of processing objectives on the perception of faces: An ERP study of race and gender perception. Cognitive, Affective, and Behavioral Neuroscience, 5, 21–36.
James, W. (1890). The principles of psychology. New York, NY: Holt.
Johnson, K. L., & Roloff, M. E. (2000) Correlates of the Perceived Resolvability and Relational Consequences of Serial Arguing in Dating Relationships: Argumentative Features and the Use of Coping Strategies. Journal of Social and Personal Relationships 17, no. 4–5, 677–78.
Judge, T. A., & Bretz, R. D. (1992). Effects of work values on job choice decisions. Journal of Applied Psychology, 77, 261–271.
Katz, M. (2009). “Tossing Out the Diet and Embracing the Fat,” The New York Times, July 16, 2009, http://www.nytimes.com/2009/07/16/health/nutrition/16skin.html.
Keirsey, D., & Bates, M. (1984). Please Understand Me II: Character and Temperament Types. Prometheus Nemesis Book Company, Carlsbad, CA.
Kellman, P. J., & Shipley, T. F. (1991). A theory of visual interpolation in object perception. Cognitive Psychology, 23, 141–221.
Keltner, D., Ellsworth, P. C., & Edwards, K. (1993). Beyond simple pessimism: Effects of sadness and anger on social perception. Journal of Personality and Social Psychology, 64, 740–752.
Keltner, D. (2003). Expression and the course of life: Studies of emotion, personality, and psychopathology from a social-functional perspective. In P. Ekman, J. Campos, R. J. Davidson, & F.B.M. De Waal (Eds.), Emotions inside out: 130 years after Darwin’s “The expression of the emotions in man and animals” (Vol. 1000, pp. 222–243). New York, NY: New York Academy of Sciences.
Lazarus, R. S., (1974). Psychological stress and coping in adaptation and illness. International Journal of Psychiatry in Medicine, 5, 321–333.
Leaper, C., & Smith, T. E. (2004). A meta-analytic review of gender variations in children’s language use: Talkativeness, affiliative speech, and assertive speech. Developmental Psychology, 40 (6), 993–1027. doi: 10.1037/0012-1622.214.171.1243
Levenson, R. W. (1999). The intrapersonal functions of emotion. Cognition and Emotion, 13(5), 481–504.
Levin, D. T., & Angelone, B. L. (2008). The visual metacognition questionnaire: A measure of intuitions about vision. The American Journal of Psychology, 121, 451–472.
Lord, C. G., Ross, L., & Lepper, M. R. (1979) Biased assimilation and attitude polarization: The effects of prior theories on subsequently considered evidence. Journal of Personality and Social Psychology, 37, 2098–2109.
Lusk, E. J., & Oliver, B. L. (1974). Research notes. American manager’s personal value systems-revisited. Academy of Management Journal, 17 (3), 549–554.
Luthans, Fred. (2002). The need for and meaning of positive organizational behavior. Journal of Organizational Behavior, 23(6), 695–706.
Maccoby, E. E. (1998). The two sexes: Growing up apart, coming together. Cambridge, MA: Belknap Press/Harvard University Press.
Macdonald, J. S. P., & Lavie, N. (2011). Visual perceptual load induces inattentional deafness. Attention, Perception, & Psychophysics, 73, 1780–1789.
Macintosh, G., & Stevens, C. (2008). Personality, Motives, and Conflict Strategies in Everyday Service Encounters. International Journal of Conflict Management 19, no. 2, 115.
Mack, A., & Rock, I. (1998). Inattentional blindness. Cambridge, MA: MIT Press.
Markman, H. J., Renick, M. J.,Floyd, F. J., Stanley, S. M., & Clements, M. (1993). Preventing Marital Distress through Communication and Conflict Management Training: A 4- and 5-Year Follow-Up. Journal of Consulting and Clinical Psychology 61, no. 1, 70–77.
Marsh, A. A., Ambady, N., & Kleck, R. E. (2005). The effects of fear and anger facial expressions on approach- and avoidance-related behaviors. Emotion, 5(1), 119–124.
Matsumoto, D. (2001). Culture and emotion. In D. Matsumoto (Ed.), The handbook of culture and psychology (pp. 171–194). New York, NY: Oxford University Press.
Matsumoto, D., Hirayama, S., & LeRoux, J. A. (2006). Psychological skills related to adjustment. In P.T.P. Wong & L.C.J. Wong (Eds.), Handbook of multicultural perspectives on stress and coping (pp. 387–405). New York, NY: Springer.
Matsumoto, D., & Wilson, J. (2008). Culture, emotion, and motivation. In R. M. Sorrentino & S. Yamaguchi (Eds.), Handbook of motivation and cognition across cultures (pp. 541–563). New York, NY: Elsevier.
Mayer, J. D., Caruso, D., & Salovey, P. (1999). Emotional intelligence meets traditional standards for an intelligence. Intelligence, 27(4), 267-298.
Mayer, J. D., Salovey, P., & Caruso, D. R. (2000). Handbook of intelligence. Cambridge, England: Cambridge University Press, 396–42.
McCorkle, S., & Reese, M. (2009). Personal Conflict Management. New York, NY: Pearsons, 51-58.
Mehrabian, A. (1972). Nonverbal communication. Chicago, IL: Aldine Atherton.
Mendes, W. B., Blascovich, J., Lickel, B., & Hunter, S. (2002). Challenge and threat during social interactions with White and Black men. Personality and Social Psychology Bulletin, 28, 939–952.
Milardo, R. M., & Helms-Erikson, H. (2000) Network Overlap and Third-Party Influence in Close Relationships. Close Relationships: A Sourcebook, eds. Thousand Oaks, CA: Sage, 37.
Moray, N. (1959). Attention in dichotic listening: Affective cues and the influence of instructions. Quarterly Journal of Experimental Psychology, 11, 56–60.
Most, S. B., Simons, D. J., Scholl, B. J., Jimenez, R., Clifford, E., & Chabris, C. F. (2001). How not to be seen: The contribution of similarity and selective ignoring to sustained inattentional blindness. Psychological Science, 12, 9–17.
Mouchetant-Rostaing, Y., & Giard, M. H. (2003). Electrophysiological correlates of age and gender perception on human faces. Journal of Cognitive Neuroscience, 15, 900–910.
National Association of Colleges and Employers. (2010). Job Outlook 2011, 25.
NAAFA: the National Association to Advance Fat Acceptance. About Us. http://www.naafaonline.com/dev2/about/index.html.
Neisser, U., & Becklen, R., (1975). Selective looking: Attending to visually specified events. Cognitive Psychology, 7, 480–494.
Neisser, U. (1979). The control of information pickup in selective looking. In A. D. Pick (Ed.), Perception and its development: A tribute to Eleanor J. Gibson (pp. 201–219). Hillsdale, NJ: Lawrence Erlbaum Associates.
Phelps, E. A., & LeDoux, J. E. (2005). Contributions of the amygdala to emotion processing: From animal models to human behavior. Neuron, 48, 175.
Plant, E. A., & Devine, P. G. (2003). The antecedents and implications of interracial anxiety. Personality and Social Psychology Bulletin, 29, 790–801.
Ravlin, E. C., & Meglino, B. M. (1987). Effect of values on perception and decision making: A study of alternative work values measures. Journal of Applied Psychology, 72, 666–673.
Reese-Weber, M., & Bartle-Haring, S. (1998) Conflict Resolution Styles in Family Subsystems and Adolescent Romantic Relationships. Journal of Youth and Adolescence 27, no. 6, 735–52.
Ridge, A. (1993). A Perspective of Listening Skills. Perspectives on Listening. Norwood, NJ: Alex Publishing Corporation, 5–6.
Riskind, J. H., Moore, R., & Bowley, L. (1995). The looming of spiders: The fearful perceptual distortion of movement and menace. Behaviour Research and Therapy, 33, 171.
Roberts, B. W., Walton, K. E., & Viechtbauer, W. (2006). Patterns of mean-level change in personality traits across the life course: A meta-analysis of longitudinal studies. Psychological Bulletin, 132, 1–25.
Rokeach, M. (1973). The Nature of Human Values. New York: Free Press.
Ross, L., Greene, D., & House, P. (1977). The “false consensus effect”: An egocentric bias in social perception and attribution processes. Journal of Experimental Social Psychology, 13, 279–301.
Rubin, D. L. (1993). Listenability = Oral-based Discourse + Considerateness. Perspectives on Listening. Norwood, NJ: Alex Publishing Corporation, 269.
Seiler, W., & Beall, M. (2000). Communication: Making connections (4th ed.). Boston, MA: Allyn & Bacon.
Selye, H. (1950). The physiology and pathology of exposure to stress. Montreal: Acta Inc.
Sillars, A. L. (1980). Attributions and Communication in Roommate Conflicts. Communication Monographs 47, no. 3, 180–200.
Simons, D. J., & Chabris, C. F. (1999). Gorillas in our midst: Sustained inattentional blindness for dynamic events. Perception, 28, 1059–1074.
Simons, D. J., & Chabris, C. F. (2010). The invisible gorilla, and other ways our intuitions deceive us. New York, NY: Crown.
Snyder, M., Tanke, E. D., & Berscheid, E. (1977). Social perception and interpersonal behavior: On the self-fulfilling nature of social stereotypes. Journal of Personality and Social Psychology, 35, 656–666.
Stephan, W. G., & Stephan, C. W. (1985). Intergroup anxiety. Journal of Social Issues, 41(3), 157–175.
Stinson, D. A., Logel, C., Shepard, S., & Zanna, M., P. (2011). Rewriting the Self-Fulfililng Prophecy of Social Rejection: Self-Affirmation Improves Relational Security and Social Behavior up to 2 Months Later. Psychological Science 20, no. 10, 2.
Toppo, G. (2011). “Colleges Start Offering ‘Midnight Classes’ for Offbeat Needs,” USA Today, http://www.usatoday.com/news/education/story/2011–10–26/college-midnight-classes/50937996/1.
Tooby, J., & Cosmides, L. (2008). The evolutionary psychology of the emotions and their relationship to internal regulatory variables. In M. Lewis, J. M. Haviland-Jones, & L. Feldman Barrett (Eds.), Handbook of Emotions (3rd ed., pp. 114–137). New York, NY: The Guilford Press.
Treisman, A. (1960). Contextual cues in selective listening. Quarterly Journal of Experimental Psychology, 12, 242–248.
Tzuriel, D., & Egozi, G. (2010). Gender differences in spatial ability of young children: The effects of training and processing strategies. Child Development, 81(5), 1417–1430. doi: 10.1111/j.1467-8624.2010.01482.x
Wang, Q., & Ross, M. (2007). Culture and memory. In S. Kitayama & D. Cohen (Eds.), Handbook of cultural psychology (pp. 645–667). New York, NY: Guilford.
Watson, K. W., Barker, L. L., & Weaver III, J. B. (1995). The Listening Styles Profile (LS-16): Development and Validation of an Instrument to Assess Four Listening Styles. International Journal of Listening 9, 1–13.
Wayand. J. F., Levin, D. T., & Varakin, D. A. (2005). Inattentional blindness for a noxious multimodal stimulus. The American Journal of Psychology, 118, 339–352.
Whalen, P. J., & Phelps, E. A. (2009). The human amygdala. New York, NY: The Guilford Press.
Willax, P. (1999). Treat customers as if they are right. Business First. http://www.bizjournals.com/louisville/stories/1999/12/13/smallb2.html?page=all.
Winkielman, P., Berridge, K. C., & Wilbarger, J. L. (2005). Unconscious affective reactions to masked happy versus angry faces influence consumption behavior and judgments of value. Personality and Social Psychology Bulletin, 31(1), 121–135.
Wolvin, A. D., & Coakley, C. G. (1993). A Listening Taxonomy. Perspectives on Listening. Norwood, NJ: Alex Publishing Corporation,18–19.
Wood, W., & Eagly, A. H. (2002). A cross-cultural analysis of the behavior of women and men: Implications for the origins of sex differences. Psychological Bulletin, 128(5), 699–727. doi: 10.1037/0033-2909.128.5.699
Worthington, D. L. (2003) Exploring the Relationship between Listening Style Preference and Personality. International Journal of Listening 17, no. 1, 82.
Zabava, W. S., & Wolvin, A. D., (1993). The Differential Impact of a Basic Communication Course on Perceived Communication Competencies in Class, Work, and Social Contexts. Communication Education, 215–17.